Service
Q: Do you sign NON-DISCLOSE agreement?
A: Yes, we fully understand the innovation of your design. It is our policy to Comply with customer’s
requests of non-disclose agreements. If we don’t get your permision, we would never disclose any
information of your products or company to the third party and any copy would bedefinitely prohibited.
Q: Have you ever made Prototype or Overmould?
A: Yes, we have provided diversity moulds like home application for Prototype in several weeks,and
Power tool for Overmould.
Q: Do you build Hot Runner Moulds?
A: Yes, generally speaking, 33% of the moulds we make were Hot Runner Moulds. We built hot runner moulds
and familiar with many different hot Runner systems,such as HUSKY,YUDO,HASCO,MOLD-MASTERS.
The hot runner accessories for your mould will be carefully selected to meet your needs.
Q: How long does it take to build an injection mould?
A: It varies a little depending on product size and complexity of its shape.Generally,a middle size moulds
are built in 30-35 days leadtime.
Q: Is it possible without a visit in your company to know whether my mould is built on Schedule?
A: Yes,surely. At the beginning of the mould project,we will give a detailed Mould-building Schedule
to customer,after that,we will send Weekly Report and Digital Photos that show the progress of the work.
Q: How will you send out samples to us?
A: By DHL or UPS or FedEx or TNT or other Express Services.Normally, the quotation we submit to you
includes the cost of sample delivery for T1 samples.And we follow customer's instructions to send out
sampes to its consignee.
Q: How did you pack up and ship the mould?
A: When the mould have been finalized, rust resistent ointment will be paint onto the surfaces,
pack the mould with PVC bags, then load it into Iron Box. All the necessary accessories and CD
with important information will be provided according to the Pack List confirmed by our customer.
Q: What kinds of Payment Conditions do you accept?
A: Usually,we accept standard payment conditions-that is: 40% of total Prices down payment by wire
transfer, 30% on mould first trial(test), and 30% on mould delivery (or by 50%-30%-20% for option).
Particularly,in case of bigger contracts,our preferable payment term is a combination of wire transfer
deposit and L/C at sight for balance.
Q: How can I get after-Sales Service from CMMC Group?
A: After we have delivered molds to our clients, our after-sales service department will track and make
a survey of mold performance.We make mold strictly in accordance with the standards in the prints.
Mold data and project information are well recorded and filed, which greatly guarantees our future track
and after-sales service. In case some problems happen to the molds, we will try our best to assist our
clients to solve them as soon as possible.
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